![]() ![]() ![]() Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. ![]() Reply from Wondershare Recoverit Updated Apr 19, 2023 We look forward to get in touch with you via Trustpilot soon, so that we can do the needed assistance with priority. Back to the recovery issue (files are corrupted), we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. But if you have a VAT ID, you can send it to us after receiving an invitation from Trustpilot or drop an email at directly, our support will check it and process a refund for the VAT fee separately. It applies more or less to all goods and services that are bought and sold for use or consumption. Regarding the TAX charge you mentioned, it is a general, broadly based consumption tax assessed on the value added to goods and services. We strive to provide clear and transparent information about our pricing and licensing policies, and we appreciate your feedback as we continue to improve our offerings. While the trial is free of charge, users are required to purchase a license to continue using the software beyond the trial period. Please note that our trial period is intended to give users an opportunity to experience the full range of features and benefits of our software before making a purchase decision. Really apologize for any confusion regarding our free trial offer. Reply from Wondershare Recoverit May 16, 2023 Would you please kindly check and provide the required details for further troubleshooting? That would be very helpful for us to provide a solution faster and more accurately. Upon checking, we locate our support is following up on your case (ticket number: 2889634). It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! - Thank you for giving Wondershare enough trust to investigate your issue further. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. As a result, the recovered files will display as damaged or garbled. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. In this case, there is a high possibility that one of them can be opened normally. There may be files with the same name, and there might be multiple records in the scan result. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. To better take care of your concern, we'd like to confirm some details firstly as below. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Reply from Wondershare Recoverit Updated Jul 12, 2023 ![]()
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